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Discover how LiveAgent improves your software business.

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✓ Customer service 24/7

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Used by

4×

Boost advocacy

Create a positive CX that will make your customers talk.

24%

Cut down response times

Improve first response rates with automated ticket routing.

37%

Decrease ticket volume

Reduce the influx of support tickets with a knowledge base.

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3 reasons why software development companies choose LiveAgent

Create knowledge hubs

Empower your users with self-service options by creating comprehensive knowledge bases filled with articles, guides, forums, and FAQs.

Assist and guide

Guide your potential customers through the sales funnel by answering their questions in real-time.

Focus on client needs

Take advantage of our feedback and suggestion boxes to find out exactly what your clients want and expect from you.

Focus on needs

Different clients have different needs and you should focus on all of them. Thanks to the capabilities of multi-channel help desk software you can stay in touch with them on different layers – let it be social networks, calls, emails or real-time live chat. No matter where your customers come from, you’ll always be there for them.

Create the knowledge base

Knowledge base and support portal are the first places most of your customers will look for while searching for answers. Robust abilities of LiveAgent give you enough power to build FAQ, write articles on self-service help or make several categories based on your business.

Complete the sales funnel

Some of your future customers can get in touch with you through live chat, where you can give them answers immediately and promptly. Later, they can get reach you via regular email and last, but not least call you. You have all the information available in universal inbox, so you can backtrack their needs and requests. Neat, what do you think?

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Over 21,000 businesses can't be wrong

See our success stories and testimonials and discover the positive impact of the implementation of help desk software on software development industry

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