Български 
Čeština 
Dansk 
Deutsch 
Eesti 
Español 
Français 
Ελληνικα 
Hrvatski 
Italiano 
Latviešu 
Lietuviškai 
Magyar 
Nederlands 
Norsk bokmål 
Polski 
Română 
Русский 
Slovenčina 
Slovenščina 
简体中文 
Tagalog 
Tiếng Việt 
العربية 
Português 
Prevent multiple Agents from working on the same Ticket. LiveAgent shows who’s viewing a ticket and who’s answering it.
LiveAgent shows:
- Who is viewing a ticket
- Who is answering a ticket
The Agent Collision Detection feature is an essential and powerful part of LiveAgent’s support ticket software. You will never have to worry about sending a repetitive reply. Working with the To Solve algorithm, collision detection makes sure that agents don’t open a ticket that is already being worked on.
Scared of erasing your colleague’s work?
LiveAgent’s collision detection features will alert you whenever you attempt to answer a chat or ticket that’s already being worked on. Try it today.
Frequently Asked Questions
What is agent collision?
Agent collision happens when multiple customer service agents unknowingly respond to the same customer, which can cause confusion and frustration.
LiveAgent monthly updates: June edition
Discover LiveAgent’s June updates: AI assistant upgrades, smarter email handling, new integrations & bug fixes. See what’s next!
All-in-one knowledge base software
Create stunning knowledge bases & FAQs with LiveAgent! Empower customers with instant answers. Free 30-day trial, no credit card required.
LiveAgent monthly product update: July edition
Discover July's LiveAgent updates: advanced spoofing protection, new Help Center, improved chat design & bulk attachment downloads!
