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Avoid delivering poor customer support by letting your customers rate the responses and answers of your customer support Agents. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.
Your customers can provide feedback about their support experience by rating their communication with a customer representative. Allow your customers to rate Agent’s Chat and Email responses.
Agent ranking overview
LiveAgent help desk support software offers a report of rewarded and rebuked Agents with customers’ comments. You can export the report to a CSV file.
By learning more about your Agents, you can reward your best Agents and support those that are underachieving at the moment. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.
Generate tag reports for free
Create tag reports to get an overview of the most common support queries you address. Try it today. No credit card required.
Knowledgebase resources
LiveAgent monthly updates: June edition
Discover LiveAgent’s June updates: AI assistant upgrades, smarter email handling, new integrations & bug fixes. See what’s next!
All-in-one knowledge base software
Create stunning knowledge bases & FAQs with LiveAgent! Empower customers with instant answers. Free 30-day trial, no credit card required.
LiveAgent monthly product update: July edition
Discover July's LiveAgent updates: advanced spoofing protection, new Help Center, improved chat design & bulk attachment downloads!
